Privacy Policy

Effective date: 01 July 2026  |  WilWay Logistics (Pty) Ltd

WilWay Logistics (Pty) Ltd ("WilWay Logistics", "we", "us", "our") is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa.

By using our website or services, you agree to the collection and use of your personal information as described in this policy.

1. Who We Are

WilWay Logistics (Pty) Ltd is a registered logistics and transport company based in Milnerton, Cape Town, South Africa. We are the responsible party for the processing of personal information as defined under POPIA.

  • Email: info@wilwaylogistics.co.za
  • Phone: 073 491 7588
  • Location: Milnerton, Cape Town, South Africa

2. What Personal Information We Collect

We collect only the personal information necessary to provide our logistics and transport services, including:

  • Full name
  • Company name (if applicable)
  • Contact telephone number
  • Email address
  • Physical addresses (collection and delivery)
  • Description of goods to be transported
  • Delivery requirements and scheduling preferences
  • Payment information (invoicing purposes)

3. How We Collect Personal Information

We collect personal information through the following means:

  • Quote request forms submitted directly through our website
  • Contact forms submitted directly through our website
  • Telephone, email, or WhatsApp communication
  • Delivery documentation and Proof of Delivery records
  • Any other direct interaction with our business

4. Why We Collect and Use Your Personal Information

We process your personal information for the following lawful purposes:

  • To provide transport and logistics quotations
  • To arrange and perform delivery services you have requested
  • To communicate with you regarding your booking, delivery status, and Proof of Delivery
  • To issue invoices and process payments
  • To maintain accurate records of transactions and deliveries
  • To comply with our legal and regulatory obligations
  • To improve our services and customer experience

5. Legal Basis for Processing

We process your personal information on the following grounds under POPIA:

  • Contract performance: Processing is necessary to provide the transport and logistics services you have requested.
  • Legitimate interest: Maintaining accurate business records and improving our services.
  • Legal obligation: Complying with applicable South African laws and regulations.

6. How We Store and Protect Your Information

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your information from:

  • Unauthorised access, disclosure, alteration, or destruction
  • Loss or accidental damage

Personal information is stored securely in our business systems, accessible only to authorised personnel who require it to perform their duties.

7. Sharing of Personal Information

WilWay Logistics does not sell, rent, or trade your personal information to any third party. We may share your information only in the following limited circumstances:

  • With our technology service providers (e.g. GPS tracking platform) to the extent necessary to perform delivery services
  • Where required by law, a court order, or competent government authority
  • With your explicit consent

8. Your Rights Under POPIA

As a data subject, you have the following rights under POPIA:

  • Right of access: To request access to personal information we hold about you
  • Right to correction: To request correction of inaccurate or incomplete personal information
  • Right to deletion: To request deletion of your personal information (subject to our legal obligations)
  • Right to object: To object to the processing of your personal information
  • Right to complain: To lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us at info@wilwaylogistics.co.za or call 073 491 7588.

9. Retention of Personal Information

We retain personal information only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Delivery and transaction records are typically retained for a minimum of five (5) years for accounting and legal purposes. After this period, personal information is securely deleted or anonymised.

10. Website and Cookies

Our website (www.wilwaylogistics.co.za) does not currently use tracking cookies or analytics scripts that collect personal information. Our contact and quote forms submit data directly to our team. If this changes, this policy will be updated accordingly.

11. Links to Third-Party Websites

Our website may contain links to third-party websites (such as WhatsApp, Google, Facebook, or Instagram). We are not responsible for the privacy practices of these websites and recommend you review their respective privacy policies.

12. Information Regulator (South Africa)

If you believe your personal information has been processed in violation of POPIA, you have the right to lodge a complaint with the Information Regulator of South Africa:

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this document. We encourage you to review this policy periodically to stay informed about how we protect your information.

14. Contact Us

For any privacy-related queries, access requests, or complaints, please contact: