Terms & Conditions

Effective date: 01 July 2026  |  WilWay Logistics (Pty) Ltd

These Terms and Conditions ("Terms") govern the provision of transport and logistics services by WilWay Logistics (Pty) Ltd ("WilWay Logistics", "we", "us", "our") to clients ("you", "customer"). By engaging our services, you agree to be bound by these Terms.

1. General

1.1 WilWay Logistics is a privately owned logistics company registered and operating in South Africa, based in Milnerton, Cape Town.

1.2 These Terms apply to all transport and logistics services provided by WilWay Logistics, whether arranged by telephone, email, WhatsApp, online form, or written agreement.

1.3 WilWay Logistics reserves the right to amend these Terms at any time. Updated Terms will be published on our website and take effect immediately upon publication.

2. Service Agreement

2.1 A service agreement is formed when WilWay Logistics accepts a delivery request from the customer and provides written or verbal confirmation.

2.2 Acceptance of a quotation constitutes acceptance of these Terms and Conditions.

2.3 WilWay Logistics reserves the right to refuse any delivery request at our discretion without obligation to provide reasons.

3. Quotations and Pricing

3.1 All quotations provided by WilWay Logistics are based on the information supplied by the customer at the time of enquiry.

3.2 Quotations are valid for 7 (seven) days from the date of issue unless otherwise stated.

3.3 WilWay Logistics reserves the right to revise quotations where information provided is materially different from what is encountered at collection, including but not limited to: incorrect description or volume of goods, inaccessible addresses, or additional stops.

3.4 All prices are quoted in South African Rand (ZAR) and are exclusive of VAT unless otherwise stated.

4. Customer Responsibilities

4.1 The customer is responsible for ensuring goods are adequately packaged and labelled for transport.

4.2 The customer is responsible for providing accurate collection and delivery addresses, contact details, and access instructions.

4.3 The customer warrants that goods tendered for transport are legal and not prohibited or restricted by South African law or regulation.

4.4 The customer is responsible for ensuring an authorised person is available at the collection and delivery address at the agreed time.

4.5 The customer must declare the nature and approximate value of goods. Failure to disclose high-value or fragile items may limit liability claims.

5. Prohibited Goods

5.1 WilWay Logistics will not transport the following goods:

  • Illegal goods or substances
  • Dangerous, hazardous, or flammable materials (unless specifically agreed in writing)
  • Firearms, ammunition, or explosives
  • Live animals
  • Cash or negotiable instruments
  • Any goods whose carriage would violate South African law

6. Collection and Delivery

6.1 WilWay Logistics will make reasonable efforts to collect and deliver goods within the agreed timeframe.

6.2 Estimated delivery times are provided in good faith but are not guaranteed. WilWay Logistics shall not be held liable for delays caused by traffic, adverse weather conditions, third-party delays, or other circumstances beyond our reasonable control.

6.3 If no authorised person is available at the delivery address, WilWay Logistics will contact the customer to arrange re-delivery. Additional charges may apply for re-delivery attempts.

6.4 Proof of Delivery (POD) will be provided electronically upon completion of each delivery.

7. Liability

7.1 WilWay Logistics will exercise reasonable care in the handling and transport of goods. However, our liability is limited to the lesser of: (a) the actual replacement value of the goods; or (b) R5,000 per consignment, unless a higher value is declared and agreed in writing prior to collection.

7.2 WilWay Logistics shall not be liable for:

  • Loss or damage resulting from inadequate packaging by the customer
  • Loss or damage caused by the inherent nature of the goods
  • Consequential, indirect, or economic loss of any kind
  • Delays resulting from circumstances beyond our reasonable control (force majeure)
  • Goods not declared at the time of booking

7.3 Claims for loss or damage must be submitted in writing within 48 (forty-eight) hours of delivery. Claims submitted after this period will not be considered.

8. Insurance

8.1 Each load is covered for R100,000.00 (One Hundred Thousand Rand) Goods-In-Transit Insurance, subject to the terms and conditions of the policy.

8.2 WilWay Logistics is not responsible for arranging or maintaining insurance on behalf of customers.

9. Payment Terms

9.1 Payment terms will be specified on the invoice or agreed in writing. Standard terms require payment within 7 (seven) days of invoice date unless otherwise agreed.

9.2 For new customers or one-time deliveries, advance payment or payment on delivery may be required.

9.3 Late payments may attract interest at the prime lending rate plus 2% per annum, compounded monthly.

9.4 WilWay Logistics reserves the right to suspend services to customers with outstanding invoices.

10. Cancellation

10.1 Cancellations must be made with a minimum of 2 (two) hours' notice prior to the agreed collection time.

10.2 Cancellations with less than 2 hours' notice may be subject to a cancellation fee of up to 50% of the quoted delivery fee.

10.3 If WilWay Logistics arrives at the collection address and the customer cancels or is unable to provide the goods, a call-out fee will be charged.

11. Governing Law

11.1 These Terms are governed by and construed in accordance with the laws of the Republic of South Africa.

11.2 Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of South Africa.

11.3 The parties agree to attempt to resolve any dispute amicably before resorting to formal legal proceedings.

12. Force Majeure

12.1 WilWay Logistics shall not be in breach of these Terms if delivery is delayed or prevented by circumstances beyond our reasonable control, including but not limited to: natural disasters, civil unrest, severe weather, load shedding, road closures, or government restrictions.

13. Contact

For any queries regarding these Terms, please contact: